Key Responsibilities:

Client Service Coordination (B2C and B2B)

·       Receive requests, assess the level of urgency, and match the appropriate psychological expert based on the client's needs and availability.

·       Monitor the counseling progress, manage appointments, and resolve any inquiries or service complaints.

Clinical Operations Coordination

• Collaborate with the clinic to coordinate and manage service operations at the clinic locations.

• Monitor and evaluate service quality through ORS/SRS (Outcome Rating Scale / Session Rating Scale) and other feedback channels.

• Engage in periodic clinical discussions with the Department Head, Clinical Advisor, and the team of psychologists.

• Coordinate with internal doctors and doctors within the referral network to optimize comprehensive support for clients.

Internal Operations Coordination

• Work closely with the HR, Accounting, Admin, IT, and Marketing departments to ensure seamless service operations.

Other Duties

• Perform other tasks related to service operations as directed by the Department Head.

Core Competencies  

·       Professional Ethics & Confidentiality: Strictly adhere to professional ethics and maintain absolute commitment to information confidentiality.

·       Empathetic Communication: Possess strong communication skills, empathetic listening, and tactful problem-solving abilities.

·       Adaptability: Ability to quickly adapt to a clinic environment that demands high flexibility and precision.

Requirement:

·       Management Skills: Effective organizational, task prioritization, and time management skills.

·       Technical Skills: Proficient in office software (MS Office); knowledge of Microsoft Power Automate is an advantage.

·       Bachelor’s degree in Psychology, Social Work, Public Health, or other related fields.

·       Proficient in English communication, with the ability to discuss professional mental health information in English.

·       At least 2 years of experience in a similar position (Preference will be given to candidates who have worked in medical environments, clinics, or mental health care settings).